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RETURN AND REFUND POLICY

Return requests must be submitted within 2 calendar days after the order is shown as delivered. Contact wksy099@outlook.com before sending any item back. Unauthorized returns may not be accepted.

To be eligible for a return, the item must be unopened, unused, undamaged and in its original packaging, with all seals, labels, accessories and proof of purchase intact. Products that have been opened, used, damaged after delivery, or are otherwise not in resalable condition are not eligible for return.

For hygiene and safety reasons, opened or used cosmetics cannot be returned. We do not accept returns for change of mind after a product has been opened or used.

If you receive an incorrect item, an item damaged in transit, or an item with a confirmed manufacturing defect, contact us within 2 calendar days of delivery and include your order number and clear photos or video of the item and packaging. Approved cases will be handled with a replacement or refund as appropriate.

Approved returns must be sent to our designated fulfillment warehouse. Return instructions and the warehouse address will be provided by email after approval. Customers are responsible for return shipping costs unless the item was incorrect, damaged in transit or confirmed defective.

After an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time.

Orders that have already been processed or shipped cannot be cancelled. Contact wksy099@outlook.com as soon as possible if you need help with an order.