物流政策

SHIPPING POLICY

We currently ship from our fulfillment warehouse in Shenzhen, China to the United States, Singapore and Malaysia.

ORDER PROCESSING
Orders are normally processed within 1–3 business days. Processing time is separate from delivery time. Orders placed on weekends or public holidays may begin processing on the next business day.

SHIPPING OPTIONS
Standard Shipping: USD $11.99, estimated delivery in 7–15 business days after dispatch.
Expedited Shipping: USD $23.99, estimated delivery in 5–10 business days after dispatch.

Delivery estimates are not guarantees. Customs clearance, peak shopping periods, severe weather, remote destinations, incorrect address information and carrier disruptions may cause delays.

TRACKING
When tracking is available, the tracking information will be sent to the email address provided at checkout. Tracking updates may take several business days to appear after dispatch.

ADDRESS CHANGES
Customers are responsible for providing a complete and accurate shipping address. Contact wksy099@outlook.com immediately if an address needs to be corrected. We cannot guarantee changes after an order has been processed or shipped.

CUSTOMS AND IMPORT CHARGES
International orders may be subject to customs duties, taxes or import fees charged by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.

LOST OR DAMAGED SHIPMENTS
If an order arrives damaged, is incorrect, or appears to be lost in transit, contact wksy099@outlook.com with the order number and supporting photos or tracking information so we can review the case.